Zohoor · zohoor.ae
All legal documents
The terms, policies and notices that apply when you use Zohoor, in English and Arabic. Each page shows its version and the date it took effect.
- For customers and visitorsTerms of UseThe agreement between you and Zohoor when you browse zohoor.ae, use the Zohoor app or order flowers and gifts from the partner shops on the platform.
- For customers, partner shops and visitorsPrivacy NoticeWhat personal data Zohoor collects, why, who it is shared with, how long it is kept, how it is protected and the rights you have under the UAE Personal Data Protection Law.
- For visitors to zohoor.aeCookie PolicyThe cookies and browser storage zohoor.ae actually uses, what each one is for, and how long it lasts. There are no advertising or analytics trackers.
- For customersRefund & Cancellation PolicyWhen you can cancel, what is refunded in each case, how refunds reach you and what to do if an order is not right. A summary of the rules in the Terms of Use.
- For customersDelivery PolicyWhere partner shops deliver, the slots and cut-off times, standard fees, same-day and scheduled orders, surprise deliveries and what happens when the recipient cannot be reached.
- For customers and partner shopsAcceptable Use & Content PolicyThe rules for reviews, photos, card messages, Studio designs and listings on Zohoor, the products that may not be sold, and how we handle reports.
- Addendum to the Terms of Use and the Partner TermsZohoor Studio TermsHow "Design your own" works: design requests, quotes from florists, pictures of your design, AI suggestions, and what happens when a quote is accepted, withdrawn or expires.
- For florists, bakers and gift shops selling on ZohoorPartner TermsThe agreement between a partner shop and Zohoor: eligibility, verification, listings, commission and payouts, order handling, delivery, data protection and termination.
- Who operates zohoor.aeLegal NoticeThe company behind Zohoor, its registered office, licence and tax details, and how to contact it.
Questions about these documents? info@zohoor.ae