Legal Notice

1Operator

1.1Legal name: I T D Innovation Information Technology L.L.C

1.2Legal form: limited liability company (L.L.C), United Arab Emirates

1.3Registered office: Garhoud Views Building, 7th Floor, Office 711-01, Dubai, United Arab Emirates

1.4Trade licence number: [Trade licence number], issued by [Licensing authority, e.g. Dubai Department of Economy and Tourism]

1.5Tax Registration Number (TRN): [Tax Registration Number (TRN)]

1.6Trading names: Zohoor, زهور, zohoor.ae. The same company operates the B2B marketplace bee2bee.ae.

2Contact

2.1General enquiries: info@zohoor.ae

2.2Customer support, orders and complaints: support@zohoor.ae

2.3Partner shops: partners@zohoor.ae

2.4Privacy and data protection requests: info@zohoor.ae (subject "Privacy")

2.5Messages are acknowledged within one business day (UAE working days).

3Nature of the service

3.1Zohoor is an online marketplace. The goods offered on it are sold by independent partner shops licensed in the UAE, each identified on its shop page and on the order invoice with its legal name, licence number and, where VAT-registered, its TRN. Zohoor collects payments on the shops' behalf and is responsible for the operation of the Platform as described in the Terms of Use.

4Complaints and dispute resolution

4.1Please contact our support team first. Consumers may also complain to the Ministry of Economy (Consumer Protection) or to the consumer protection department of the emirate concerned, for example the Dubai Department of Economy and Tourism. The courts of Dubai have jurisdiction as set out in the Terms of Use.

5Content and credits

5.1The Zohoor name, logo and the design of the Platform are the property of the operator. Product photos and shop names belong to the partner shops. Map data in the apps is from OpenStreetMap contributors (ODbL). Payments are processed by Stripe.